Help
Support
Get in touch: support@steadylife.pro
Reply within 2 business days. To speed things up, include: your device (iPhone or Android), the app version (Profile → About) and what happened, with a screenshot if you can.
For privacy and data protection matters (access, correction, portability, deletion): privacy@steadylife.pro — answered within 30 days.
Common problems
I subscribed but Premium didn't unlock
Open the app, go to Profile → Subscription → Restore purchases and wait a few seconds. That fixes most cases, especially after changing device or reinstalling.
If it's still locked, check that you're signed in to the same Apple or Google account used for the purchase — the subscription is tied to that, not to your Steady Life email. If the problem persists, email support with the store receipt.
If it's still locked, check that you're signed in to the same Apple or Google account used for the purchase — the subscription is tied to that, not to your Steady Life email. If the problem persists, email support with the store receipt.
I lost my progress after switching phones
If you were using the app as a guest, progress lived only on that device and unfortunately can't be recovered. That's why we push you to create an account early.
If you had an account, just sign in with the same email or social login on the new device: completed days, streak and journal come back on their own. If they don't within a few minutes, email support with the account address.
If you had an account, just sign in with the same email or social login on the new device: completed days, streak and journal come back on their own. If they don't within a few minutes, email support with the account address.
How do I cancel my subscription?
Cancellation happens in the store, not in the app:
iPhone/iPad: Settings → tap your name → Subscriptions → Steady Life → Cancel subscription.
Android: open Google Play → tap your profile picture → Payments and subscriptions → Subscriptions → Steady Life → Cancel.
You keep Premium until the end of the period you already paid for, and your progress stays saved.
iPhone/iPad: Settings → tap your name → Subscriptions → Steady Life → Cancel subscription.
Android: open Google Play → tap your profile picture → Payments and subscriptions → Subscriptions → Steady Life → Cancel.
You keep Premium until the end of the period you already paid for, and your progress stays saved.
I'm not getting reminders
Check three things, in this order: (1) in Profile → Reminders inside the app, notifications are on and set to the right time; (2) in your system settings, Steady Life has notification permission; (3) battery saving isn't suspending the app — on many Android devices you need to mark it as “unrestricted”.
I want to change my email or password
Under Profile → Account you can change your password and sign-in email. If you've lost access to the old address and can't confirm the change, email support from any address and explain — we'll ask a few questions to confirm the account is yours.
I want to delete my account and data
You can do it yourself, without asking anyone:
With an account: Profile → Your account → Delete my account. Removes the account, the cloud data and everything on the device.
Without an account: Profile → Your account → Delete my data. Removes everything on the device.
Deletion is immediate and cannot be undone. Copy anything you want to keep first. Details on Delete my account.
With an account: Profile → Your account → Delete my account. Removes the account, the cloud data and everything on the device.
Without an account: Profile → Your account → Delete my data. Removes everything on the device.
Deletion is immediate and cannot be undone. Copy anything you want to keep first. Details on Delete my account.
I don't want my entries sent to the AI any more
Go to Profile → Privacy → Withdraw consent. From then on the “Put it into practice” step stops sending text to the AI provider, and you keep using the app normally — lessons, exercises and journal all stay the same.
I found a content error or a broken screen
Email us with the programme day and what appeared, with a screenshot if possible. Content fixes ship fast, because the material is ours — we don't depend on third parties to change it.
I have an idea for the app
Send it. Suggestions from people who use the app have already shaped much of what exists today — if yours fits the journey, it gets built.
If you're going through a hard time
Steady Life is an educational programme and does not replace professional care. If you're in serious distress or thinking of harming yourself, please reach out now.
- Find a helpline in your country: findahelpline.com.
- United States & Canada: call or text 988 (Suicide & Crisis Lifeline).
- United Kingdom & Ireland: Samaritans, 116 123, free, 24 hours.
- Brazil: CVV, 188, free, 24 hours.
- In an emergency, call your local emergency number.